Rajiv S Jasrotia
E Mail: rajivjasrotia@gmail.com, rjisingh@yahoo.co.in
Contact: + 91 9999455063, 9818236978
Assignments in Network Planning/ Technical Support with an organisation of repute.
Professio nal Overvie w
Professiionall Overviiew
Profess ona Overv ew
A competent professional with More than 3 years of rich experience in Network Planning &
Technical Support.
Presently working with Bharti Airtel Services Ltd; New Delhi as Technical Support
Engineer.
Adept at analysing information system needs, evaluating end-user requirements, custom
designing network solutions and troubleshooting complex information systems management.
Experience in server implementation and administration, technology support and technical
troubleshooting under multi-platform environments.
An effective communicator with honed relationship management, analytical, problem-solving
skills.
Areas of Expertiise
Areas of Expertise
Areas of Expert se
Network Management
Managing the overall administration of LAN / WAN system involving design of network layouts,
configuration and maintenance of application servers and databases.
Installing, configuring and troubleshooting ADSL, Hub, Switch, Dslam & maintaining DSL,
undertaking ADSL Router configuration & maintenance & Internet connection sharing.
Commissioning and configuring of Win Proxy Server & handling Modem configuring and
Maintenance.
Installing & configuring networking protocols, internet network solutions and connectivity.
Technical Support
Troubleshooting problems pertaining to Performance Tuning, Network Administration,
Application Conflicts and System Bugs.
Maintaining & troubleshooting Win 9x, Win 2000 & Win XP workstation & providing telephonic
support to the Branch Offices.
Handling various functions related to administration, maintenance, trouble shooting and
operation of the Dispatch Control Automation System, Management Information System,
Secure Perfect System and Time Attendance System.
Addressing queries regarding the Information System / Software & extending onsite support to
the clients including maintenance of hardware / software.
Troubleshooting Broadband customer’s problem & Providing Solutions for NAP Related
Complaints entailing No Browsing, Slow Browsing, Errors (718, 691, 678, 650/721, 752,
651,629, 692, 633), E-Mail & Other Technical Problems.
Managing operations of Internet Leased Lines, Dial-Up & DSL services & monitoring the
operation of Cisco Routers, Switches & other N/W equipments at NOC.
Organis ational Experie nce
Organiisatiionall Experiience
Organ sat ona Exper ence
Since Sept’07 with Bharti Airtel Services as Technical Support Engineer
Position: Senior Officer.
Bharti Airtel Service Ltd, New Delhi
Bharti Airtel Service Ltd is India's leading provider of
telecommunications services. The company has 4 distinct Business divisions - Mobile &
telephone services, broadband and services, long distance services and enterprises services.
Handling IT Networking and Broadband
Install and Maintain Router, Switch and Modem.
Install and Maintain VPN
Development and maintenance of network communications -plan and install
Internal and external of LAN/WAN systems -test and evaluate network.
Troubleshooting of Computer, Broadband and Networking.
Team Management
Handling a team of 12 field enggs.who are part of Network Operations function of the group
which is solely responsible for providing error free internet connectivity from Dslam end to the
customer premises.
Generating MIS reports about the overall development of the area handled which included
Fault rate and Time agreement within which the complaint has to be resolved.
Playing an active role in the overall reduction of fault rate in the region. Coordination with the
customer care division for better customer handling.
Training the Enggs. to be better equipped to handle the day to day interaction with corporate
clients and handling of their networks.
Playing an active role in ensuring quality installations of DSL modem and routers at customer
end so as to minimize the fault rate.
Assigning work task to the work force and ensuring reasonable incentives according to their
performances.
Customer Relationship Management (CRM)
Efficient servicing and providing information update on products / services to customer
Developing and maintaining healthy relations with new & existing clients by improving delivery
service quality.
Ensure quality delivery of projects to the clients.
May’05 – Sept’07 with Tata Indicom Broadband (VSNL) as Technical Support Engineer
Achievements:
Handled VSNL’s (Metro Ethernet Network) Men Project including maintaining Routers and
Switches from Tower Shelter (Micro pop) to LCO (Local Cable Operator) end
With in Six months promoted to FEM (FE in Maintenance) from FE(Field Engineer)
Nov’04 – May’05 with Hathway Internet Service Pvt. Ltd. as Technical Support Engineer
Achievements:
Handled an Ethernet Project.
Proje ct jo b Work
Projject jjob Work
Pro ect ob Work
Also working with Wi-Max planning team for Wi-Max Project(VSNL)
Technic al Purvie w
Techniicall Purviiew
Techn ca Purv ew
Operations System : Windows 9x, win 2000, win xp Professional, win 2003 server Family.
Application : MS word, MS Excel, MS Power point.
Switches : 1900 series and 2950 series.
Educatio n:
Educatiion::
Educat on
M.Sc.Electronics from C.C.S.University,Meerut(U.P) in 2004
B.Sc.(Non-Med.) from Govt. Degree College,Kathua,University of Jammu in 2001
Other Courses
Other Courses
Other Courses
PGDCA (Post Graduate Diploma in Computer Application) 2002 Kurukhatra University.
Diploma in Computer Hardware from Jetking.
MCP (Microsoft certified professional) Window-XP Professional.
Pursuing CCNA from IANT.
Personal Detaills
Personall Detaiils
Persona Deta s
Address : RZ-25B, Mohan Block, and Gali NO: 1, W-Sagarpur ND 46
Date of Birth : 22nd February, 1980.
Date: (Rajiv S. Jasrotia)
Place: New Delhi